Ornella Gorza

1. These terms 

1.1 What these terms cover. These are the terms of sales on which we supply products to you, when you order via our website www.ornellagorza.com (our "Website").

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

1.3 We may change these terms at any time. We may amend these terms from time to time by posting revised terms on our Website. The terms applicable to your order will be those posted on the Website at the time of placing the order.

 2. Information about us and how to contact us

2.1 Who we are. We are Ornella Gorza Limited. Our registered office is AMR Ltd, 4 Spur Road, Cosham, Portsmouth, PO6 3EB Hampshire, United Kingdom and we are registered in England and Wales under company number 15406749.

2.2 How to contact us. You can contact us by the contact page (contact us), by WhatsApp (+39 376 128 6738) or by email (info@ornellagorza.com).

2.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 "Writing" includes emails, messages via WhatsApp or via our contact page. When we use the words "writing" or "written" in these terms, this includes emails, messages via WhatsApp or via our contact page.

3. Our products

3.1 Information about our products. Information about the range of products sold via our Website is available, with product references, in our Website.

3.2 Products may vary slightly from their pictures. The images of the products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products.

 4. Placing orders and our contract with you

4.1 Placing orders. All orders are subject to availability. Orders are placed via our Website.

4.2 We deliver into the Eurozone and the UK only. For more information, please visit the Shipping & Delivery page.

4.3 You must be 18 or over. We only accept orders from customers aged 18 and over.

4.4 Retail sales policy. Our products are intended solely for personal use by consumers. Purchases made through our website must not be for or on behalf of any business activities, including resale by retailers, wholesalers, or any entities aiming to distribute our products to others. Such purchases will not be accepted.

If this policy is violated, we reserve the right to refuse future transactions with you indefinitely.

In accordance with applicable laws, you have the right to access, rectify, and delete your personal data, as well as to restrict or object to our processing of it. To exercise these rights, please contact us. For more information, please read our privacy policy.

If you believe you meet the conditions outlined above, please contact us to discuss the possibility of establishing new Terms of Sale.

4.5 Your account with us. When placing an order for the first time, you may either check in as a guest or open an account with us. All steps necessary for placing an order are detailed on our Website.

4.6 Order acknowledgement. We will acknowledge receipt of your order by sending immediately a confirmation email, but this confirmation email does not constitute acceptance of your order. Your order will only be accepted when it is dispatched, and you receive a dispatch email (see Clause 4.7).

4.7 How we will accept your order. Our acceptance of your order will take place when we email you and tell you we have accepted and dispatched your order, at which point a contract will come into existence between you and us.

4.8 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources, which we could not reasonably plan for, because we have identified an error in the price or description of the product or if the order is not in accordance with these Terms of Sale.

4.9 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

5. Price and payment

5.1 Where to find the price for the product. The price of the product in either in £ (GBP) or in € (Euro), inclusive of all related costs (VAT, delivery and customs cost and other fees) for the Eurozone and the UK, will be the price indicated on the order pages when you place your order.

We take all reasonable care to ensure that the price of the product advised to you is correct. However, please see conditions of paragraph 5.4 for what happens if we discover an error in the price of the product you order.

5.2 We will pass on changes in the rate of VAT for the Eurozone and the UK. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

5.3 We will not provide VAT-refund services. We do not provide VAT-refund service for orders placed on our Website.

5.4 What happens if we got the price wrong. Despite taking all reasonable care, it is possible that some products we sell may be incorrectly priced. If a pricing error is discovered, either by you or us:

1. Before your order is processed:

If the correct price is higher than the price stated, we will contact you to confirm how to proceed.

You may choose to:

• Pay the price difference so we can process your order, or
• End the contract and receive a full refund of any sums paid

If the correct price is lower than the price stated, we will automatically adjust your payment and proceed with the order, or you may inform us of your preference to cancel.

2. After your order has been fulfilled:

If we or you discover that a pricing error was material, obvious, and unmistakable, we will contact you to resolve the issue.

You may choose to:

• Pay the price difference to retain the product, or
• End the contract, return the product to us, and receive a full refund of any sums paid, if also in accordance to the conditions set in paragraphs 8 and 9.

In all cases, we will work with you promptly to ensure the matter is handled fairly and reasonably.

5.5 How you must pay. We accept payment by credit card (Visa, MasterCard and American Express) issued by banks, by PayPal or other payment methods as they become available from time to time by notice on our Website. Payment must be made in in £ (GBP) or in € (Euro).

5.6 When you must pay. You must pay before goods are dispatched to you. You will be debited once you have placed your order and it has been accepted by us. We will inform you by email once the products have been dispatched.

5.7 Failure to pay. If your payment cannot be processed for any reason (including, for example, stopped payment, refusal by the issuer of the card), your order will be cancelled and the contract with you ended immediately. We will inform you of this in writing.

5.8 The payment will not be accepted if the country of your payment method differs from the county where the product is delivered to.

5.9 Security measures

5.9.1 Secure Payment Processing: Payments made on our Website are processed securely through Shopify, which collaborates with banking organizations. To ensure safety, Shopify uses your personal details (like name, email, delivery address, phone number, order details, and payment information) only to provide fraud protection and payment processing services, as outlined in our Privacy Policy.

5.9.2 Identify Verification: To protect you and ensure your payment method is not used without your consent, we verify the personal details you provide (like your name and address) against trusted databases. This may involve sharing your information with a Credit Reference Agency, which keeps a record of it. However, no credit check is performed, and your credit score remains unaffected. This process is solely for identity confirmation.

5.9.3 Handling Fraudulent Orders: If we detect that an order is fraudulent or violates our Terms of Sale, it will be cancelled immediately. If payment has already been processed, we will:

• Refund you within 14 business days if the product has not been shipped.
• Refund you after receiving the returned product if it has already been dispatched, following the conditions in paragraphs 8 and 9.

 

 6. Providing the products

6.1 When we will provide the products. All details are provided in the Shipping and Delivery page

6.2 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

6.3 If you are not at home when the product is delivered. If no one is available at your address to take delivery, our courier, DHL, will leave a note indicating you options to either redeliver or collect your product) (DHL-delivery options)

6.4 Damage. If, at the time of delivery, the packaging is damaged, please open the package in the presence of the courier in order to verify the condition of the products. If the product is damaged, you should notify the courier and contact us within 24 hours (reference date the delivery date stated by our courier); or if the package seems in good condition and when opening it you find the product damaged, again you should contact us within 24 hours of receiving the package (reference date the delivery date stated by our courier). Special attention also not to break the seal with the tags attached to the bag, which otherwise may affect your ability to receive any compensation. In both cases, you should make pictures of the packaging and of the products for your and our records and share the media with us.

6.4.1. If the damage is recognized as our liability, our courier, DHL, will arrange a recollection for free. The product shall be return with its receipt or other documentation and the original packaging complete with all related accessories, instruction booklets, labels, protective covers and boxes. Once we received the product, having completed our investigation, based on your wishes, we will either repair or replace your product at no extra cost or refund you in full.

6.4.2 If the damage is NOT recognized as our liability, we will discuss the situation case by case with you to assess whether we can find a reasonable compromise, but formally you will not be entitle to any compensation

6.5 When you become responsible for the products. You become responsible for taking care of the products from the moment they are delivered to you or to a person you have chosen to receive them. This means that if the products are lost, damaged, or stolen after delivery, you will be responsible for them.

6.6 When you own products. You will legally own the products only after:

• We have received full payment for the products, and
• The products have been delivered to you or your designated recipient.

 

7. Exchanging products

7.1 We operate an exchange policy for our customers in respect of items delivered. The conditions of this exchange policy are set out in this clauses below.

7.2 Within 30 days after the date of delivery (or the last delivery in the case your products are split into several deliveries over different days), you may exchange the items in question by considering the approach below.

7.3 Products must be returned with their original packaging, complete with any related accessories or instruction booklets, labels, protective covers and boxes, together with the original invoice and paying particularly attention of NOT breaking the seal with the tags attached to the bag. We will not accept products for exchange that are returned incomplete, damaged or soiled or without the original packaging, related accessories or instruction booklets, labels, protective covers and boxes. You must take reasonable care of products if you wish to exchange them.

7.4 Please note that no new delivery (of an exchanged or replacement product) can take place until we have received the returned products from you. Where products are exchanged, we will end the original contract and your payment will be applied to the price of the new product. If the new product is on sale at a higher price, you must pay the difference as described in conditions of paragraph 5. We will not be able to provide the replacement products until we have received payment from you. If the product is on sale at a lower price, we will refund you for the difference by the method you used for payment.

7.5 Products to be returned shall be delivered to the address we will provide you at standard tracked delivery rate, if you wish to be full refunded for delivery

7.6 Please note that you may not exchange products, which you have received as a result of a prior exchange.

7.7 The terms set out in this paragraph do not affect your legal rights.

8. Your rights to end the contract

8.1 Ending your contract with us. You may end your contract with us in the circumstances described below. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

8.1.1 If what you have bought is faulty or misdescribed you may have a legal right to end the contract, also considering conditions set in paragraph 11;

8.1.2 If you wish to terminate the contract due to our actions or notifications of intended actions, the contract will end immediately, and we will fully refund any unprovided products. Valid reasons for such termination include:

• 8.1.2.1 We have informed you about an upcoming significant change to the product or these terms, which you do not agree with.
• 8.1.2.2 We have notified you of an error in the product's price or description, and you do not wish to proceed.
• 8.1.2.3 There is a risk that supply of the products may be significantly delayed due to events beyond our control.

In these situations, you are entitled to terminate the contract immediately and receive a full refund for any products not provided.

8.1.3 If you have just changed your mind about the product. You may be able to get a full refund, but this may be subject to deductions, see also conditions set in paragraph 9.

8.1.3.1 How long do I have to change my mind? For most products bought online you have a 30 days after the day you (or someone you nominate) receives the products, unless your products are split into several deliveries over different days. In this case you have until 30 days after the day you (or someone you nominate) receive the last delivery to change your mind about the products.

 

9. How to end the contract with us (including if you have changed your mind)

9.1 Tell us you want to end the contract. To end the contract with us, please let us know by contacting us via email, via our contact page or via WhatsApp.

9.3 Returning products after ending the contract: if you end the contract for any reason after product has been dispatched to you or you have received it, we will provide you an address and you shall send the product paying at standard tracked delivery rate, if you wish to be fully refunded for delivery.

9.3.4 You must return the products with their original packaging, complete with all related accessories, instruction booklets, labels, protective covers and boxes, the original invoice and paying particularly attention of NOT breaking the seal with the tags attached to the bag. Products must be returned in resellable conditions. We will not accept products which are damaged or soiled.

9.4 When we will pay the costs of return delivery. We will pay the costs of return delivery:

9.4.1 if the products are faulty or misdescribed;

9.4.2 if you are ending the contract because we have told you of an error in pricing or description, a major delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or

9.4.3 if you are exercising your right to change your mind.

9.4.4 In all other circumstances, you must pay the costs of return delivery.

9.5 How we will refund you. We will refund you the price you paid for the products including the standard tracked delivery cost you paid by the method you used for payment. However, we may make deductions from the price, as described below.

9.6 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

9.6.1 We may reduce your refund of the price (excluding the standard tracked delivery cost) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. Please note that the amount of the reduction could be equal to the full amount of the price if we are unable to sell the returned products because they do not meet our high standards of sale.

9.6.2 As standard track delivery is complimentary, we will not refund delivery costs if you choose to have the product delivered by Express or Premium delivery.

9.7 When your refund will be made. We will refund you when we have received the product and inspected it.

 
10. Our rights to end the contract

10.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

10.1.1 you do not make any payment to us when it is due;

10.1.2 you do not, within a reasonable time, allow us to deliver the products to you.

10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in conditions of paragraph 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

 
11. If there is a problem with the product

11.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us.

11.2 Your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.

11.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products, then you can follow the conditions set in paragraph 9.

 

12. Other important terms

12.1 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

12.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

12.3 Even if we delay enforcing this contract, we retain the right to do so later. If we do not immediately require you to fulfil an obligation under these terms, or if we postpone taking action against a breach, it does not mean you are exempt from that obligation, nor does it prevent us from enforcing our rights at a future date. For instance, if you miss a payment and we do not pursue it immediately but continue providing the products, we can still require you to make the payment later

12.4 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.

Cancellation Request Form

(Complete and return this form only if you wish to withdraw from the contract/order)

To: Ornella Gorza Ltd

Email: info@ornellagorza.com

Subject: Order/Contract Cancellation Request

Message:

I/We hereby notify you of my/our decision to cancel the contract for the sale of the following products:

[List the products you wish to cancel]

Order Date: [Date you placed the order]

Received Date: [Date you received the products, if applicable]

Consumer Name(s): [Your full name]

Consumer Address(es): [Your address]

Date: [Today's date]

Please delete any inapplicable options.

Providing this information will help us process your cancellation request promptly.